With so many man and van companies in London, it’s not always easy to know who’s reliable. Everyone wants to receive a decent level of customer service and feel like they’re getting value for money. That’s why it’s essential that you do your homework when you move or rent a storage unit. There are lots of companies out there, but not many that live up to expectations.
People in London usually look for a company that promotes a high level of customer service. And with the advantage of peer-reviews online, it’s easier to see what previous customers rate various companies. The main thing to look for is a company who attract and keep their customers.
Finding a Reliable Removals Company in London with Online Reviews –
Although online reviews can sometimes seem biased or subjective, they are still useful when it comes to finding the right removals company. With a few searches and clicks of a mouse, you can see the ratings from previous customers. Better yet, you can read their comments about the company in question. It’s by no means foolproof, but it gives a brief indication of the company you might book a service with.
We’ll cover this in more detail later in this blog, but the importance of a credible online presence is crucial. Not only does it highlight what a company offers regarding services, but it offers a picture of who the company are. Can you find their contact details easily? Does their phoneline work and can you reach someone when you call them? Is there a direct link and map with their address on their site? If you can answer yes to all the above, then you’re on the right track.
A company that takes pride in their work will make it easy for potential customers to find their online reviews. Additionally, they will make a point of showing testimonials from happy customers. There is a reason behind this, and it’s accountability. If your previous customers are satisfied with the service, you gave them it will reflect in their reviews. However, it works both ways, and poor customer service means equally negative online reviews.
Warning Signs for Companies to Avoid in London –
Try and make sure any company you use has at least ten removals company reviews. The lowest average rating should be no smaller than four stars. Equally, avoid companies with reviews that don’t have any comments. You want to see credible peer reviews, not fake accounts with five-star ratings.
Don’t use a company with no website and only have poorly presented social media pages. Although this might seem unfair at first, it’s all about attention to detail. A reputable company will make an effort to promote themselves adequately online. If they don’t, then it’s likely they will pay the same lack of detail to the services they deliver.
Lack of accreditation is also a red flag. All reputable and reliable removals and storage companies will be BAR-accredited. This is the industry standard for all removals companies which safeguards customers from illegitimate businesses.
The general rule of thumb is that a company which cares about their reputation and customer service won’t send out any red flags.
Aussie – Our Can-Do Attitude Brings Our Customers Back to Us –
Aussie is known as the ‘can-do’ company that prioritises customer service abov